FAQ - Why does my account say that I have been charged £1?

Customer Service > Orders
This article is now archived. Please visit the £1/$1 account charges article on CommunityPlus for an updated version.

Here at Serif we do a £1 pre authorisation when you place an order. 

This pre-authorisation is to check the account is valid, and is a procedure used by most mail order and telephone order companies as standard.

The day your order is despatched you will be debited the full amount for your order and the £1 authorisation will drop back into your card.

Some credit or debit cards may show Serif has reserved the full amount on your internet banking statement or when you use the ATM machines. 

This will depend on particular types of credit and debit cards and also how your bank processes certain transactions. 

If you have any queries regarding this at all, please contact our Customer Service team on:

For the United Kingdom please call 0845 345 6770
Monday to Friday - 8.30am to 9pm
Saturday - 9am to 5.30pm

For the United States please call 603 589 0069

Monday to Friday - 6am to 6pm EST
Saturday - 6.30am to 12.30pm EST

From anywhere else, please call +44 115 914 2000