How To - Redownload my product

Customer Service > Downloads
This article is now archived. Please visit the Downloading products article on CommunityPlus for an updated version.

To re-download a product from your customer account, please go to and click 'Login' in the top right hand corner.

This page will ask you to login using the email address you have previously supplied us with and your password.

If you do not know your login password, you can simply click 'Email me my password' and it will be sent to you.

Once you have successfully logged in, on the left, under the header 'Your Orders' you will see the option 'View Your Order History'

Within here you can see your past orders, and providing you have not reached your download limit, you will be able to re-download your product.

If you experience any problems at all, or wish to change the address of an order that is yet to be dispatched, please contact our Customer Service team on:

For the United Kingdom please call 0845 345 6770
Monday to Friday - 8.30am to 11pm
Saturday - 9am to 5.00pm

For the United States please call 603 589 0069

Monday to Friday - 6am to 6pm EST
Saturday - 6.30am to 12.00pm EST

From anywhere else, please call +44 115 914 2000