Once you have successfully logged in, on the left, under the header 'Your Orders' you will see the option 'View Your Order History'
Within here you can see your past orders, and providing you have not reached your download limit, you will be able to re-download your product.
If you experience any problems at all, or wish to change the address of an order that is yet to be dispatched, please contact our Customer Service team on:
For the United Kingdom please call 0845 345 6770
Monday to Friday - 8.30am to 11pm
Saturday - 9am to 5.00pm
For the United States please call 603 589 0069
Monday to Friday - 6am to 6pm EST
Saturday - 6.30am to 12.00pm EST
From anywhere else, please call +44 115 914 2000