Troubleshooting - When I insert a TIF file, I get an empty box instead of the image

Serif Software > PagePlus > PagePlus X5
Applies to: PagePlus X5

Problem: When inserting a TIF file, an empty box is placed on the page rather than the expected image.

Resolution 1: This problem can be caused by the PhaseOne CaptureOne program being installed. It attempts to load the TIF file for PagePlus but it fails. To resolve this, ensure you have installed the latest update for PagePlus X5 (15.0.3 or above).

Resolution 2: If you are still experiencing problems after installing the latest update, follow the instructions below:
  1. Close PagePlus X5
  2. Save the ZIP file that is appropriate to your version of Windows:
    32-bit: PPX5_CaptureOne_x86.zip
    64-bit: PPX5_CaptureOne_x64.zip
  3. Unzip the registry file from inside the ZIP file
  4. Double-click the registry file and choose "Yes" when prompted to add the information to your registry
PagePlus should now be able to import the TIF file successfully.