Troubleshooting - When I insert a TIF file, I get an empty box instead of the image

Serif Software > DrawPlus > DrawPlus X4
Applies to: DrawPlus X4

Problem: When inserting a TIF file, an empty box is placed on the page rather than the expected image.

Resolution: This problem can be caused by the PhaseOne CaptureOne program being installed. It attempts to load the TIF file for DrawPlus but it fails. To resolve this, follow the instructions below:
  1. Close DrawPlus X4
  2. Save the ZIP file that is appropriate to your version of Windows:
    32-bit: DPX4_CaptureOne_x86.zip
    64-bit: DPX4_CaptureOne_x64.zip
  3. Unzip the registry file from inside the ZIP file
  4. Double-click the registry file and choose "Yes" when prompted to add the information to your registry
PagePlus should now be able to import the TIF file successfully.