Troubleshooting - When I select a Gradient Fill category, DrawPlus crashes

Serif Software > DrawPlus > DrawPlus Starter Edition
Applies to: DrawPlus Starter Edition

Problem: When choosing the Mesh or All Gradients categories from the Gradient Fill list in the Swatch tab, the program crashes

The Mesh Fill file supplied with DrawPlus Starter Edition has a fault which can cause a crash when it is selected. To resolve this, follow either of these two resolutions:

Resolution 1:
There is a new Mesh Fills file available to download which fixes this issue.
  1. Download the MeshFills.zip file
  2. Extract the MeshFills files from inside the ZIP
  3. Browse to the folder where you have installed DrawPlus Starter Edition and find the FillTables folder. By default this will be as below, unless you installed to a custom location:
    32-bit Windows: C:\Program Files\Serif\DrawPlus Starter Edition\2.0\FillTables
    64-bit Windows: C:\Program Files (x86)\Serif\DrawPlus Starter Edition\2.0\FillTables
  4. Put the extracted MeshFills file into the FillTables folder, overwriting the existing file
  5. Reset your user settings by following Knowledge Base Article 231
Resolution 2:
There is a new version of DrawPlus Starter Edition available to download from the Serif website which fixes this issue.
  1. Go to www.serif.com in your browser
  2. If not already logged in, use your email address and password to log in using the boxes in the upper right corner of the page
  3. Click the Your Account link
  4. Click the View Order History link in the upper right corner
  5. Find your DrawPlus Starter Edition order (you may need to use the View More Orders list to select a previous year, depending on how long ago you first downloaded the program)
  6. Click the Download button next to your DrawPlus Starter Edition order
  7. Click the Download button next to the DrawPlus Starter Edition Electronic Download item
  8. Save the file you are offered somewhere on your computer, e.g. in My Documents
  9. From Control Panel > Programs (or Add/Remove Programs), uninstall DrawPlus Starter Edition
  10. Once your new download finishes, double-click the file that you've downloaded
  11. Install using the Product Key on the DrawPlus Starter Edition order download page
  12. When you next run the program, you will be asked if you want to reset your user settings - check the box to clear your user files and then choose Yes.
You should now be able to use the Mesh Fills category successfully