Troubleshooting: I can't scan in 64-bit PhotoPlus

Serif Software > PhotoPlus > PhotoPlus X6
Applies to: PhotoPlus X6 only

64-bit PhotoPlus X6 does not provide the TWAIN scanning feature.

Workaround 1: We recommend using the supporting scanning software supplied with your scanner. In PhotoPlus, open your scanned image directly from the Startup Wizard or from the Standard toolbar during your session.

Or, if you don't like using the supplied scanning software or are experiencing problems with it, use Workaround 2.

Workaround 2: Install the 32-bit version of PhotoPlus via setup.exe (from your install folder), then select File>Import>Select Source, then File>Import>Acquire. See Getting images from cameras and scanners.