Payments, Billing & Refunds

Payments & Billing

• I'm seeing ‘serif.com/bill’ on my billing statement. What is it?
• How do I obtain an invoice/VAT receipt?
• How do I submit a sales tax exemption certificate?
• Who is Digital River?
• Why do I see a $1 charge on my bank statement?
• What forms of payment do you accept?

Affinity Account

• How do I make a complaint?
• How can I make my account more secure?
• I have a question related to my account. Who should I contact?
• I haven’t received an order receipt email. What should I do?

Refunds

• What is your returns policy?