This article applies only to verified Canva Education and Nonprofit users accessing Affinity V2.
All Canva users, including Education and Nonprofit, can use Affinity by Canva for FREE
If you get the error "There was a problem communicating with the server" when trying to Sign in with Canva in Affinity V2, it's likely that you have a Firewall blocking the app from connecting to the internet or you're behind a proxy.
Please add the below URLs to your firewall/proxy whitelist. It's also possible that connecting through a VPN can also cause these kind of connection issues.
- https://affinity.api.serifservices.com
- https://affinity.serif.com
- https://affin.co/
- https://www.canva.com
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https://api.canva.com/
If you're using Affinity by Canva, please refer to our Why do I get the "License Activation Failed. There was a problem communicating with the server." error? article.
Still need help?Contact Support.