Having issues installing Affinity V2 on Windows, macOS or iPadOS? Below are some common suggestions and solutions for specific installers and platforms.
MSIX (Windows)
MSI/EXE (Windows)
If you’re getting an error Setup Failed when trying to install our app/update, please try the below suggestions. They should hopefully allow you to install our app/update without any further issues:
- Restart your machine and try the installation again
- Make sure you're installing the latest version of the app
- Right click the .exe file and select Run as Administrator
- Make sure your machine isn't in the middle of installing updates - this can lock files needed to install our app/update
- Make sure your machine is fully updated by checking for any available updates
- Uninstall any previous versions of the software first using Microsoft's Uninstall Troubleshooter app (some errors have been caused by the installer being unable to remove the previous version)
- If you’re using an app, such as ImDisk, to modify where your TEMP directory is stored, please disable this and use the default Windows TEMP directory.
- Make sure you have the correct permissions to add/modify or remove folders within C:\Program Files\
- Check Event Viewer to see if any additional information is provided regarding the error ( more information here )
MSIX & MSIX/EXE (Windows)
If you're getting the error This app can't run on your PC when trying to install an Affinity app. This message normally happens when the download hasn’t downloaded correctly or hasn't properly completed, but it can also be caused by third party apps & browser extensions such as AdGuard.
Normally re-downloading the app again will resolve the issue but if you do have any third party apps or browser extensions related to ad blocking running, please temporarily close them before attempting the download again.