Troubleshooting

Usage

• Windows 24H2 update can cause Affinity app Instability with OpenCL Acceleration Enabled
• Where do I find Crash Reports for Affinity V2 apps?
• How do I disable OpenCL Compute Acceleration (Hardware Acceleration) on Windows?
• Affinity is crashing when opening, importing or creating a New Document

Activating

• How do I sign into Affinity with a verified Education or Nonprofit account?
• Failed to Launch Web Browser when signing into Affinity with a Canva account
• I don't have a "Sign in with Canva" option within Affinity. Why?
• I have a verified Education or Nonprofit Canva account but I'm unable to activate Affinity. Why?

Purchasing

• I'm getting the error "SKErrorDomain Error 4" when trying to In-App-Purchase on iPad. Why?
• I'm getting the error "SKErrorDomain Error 2" when trying to In-App-Purchase on Mac. Why?

Downloading & Installing

• I'm trying to install the MSIX build of Affinity V2 on Windows and it's failing with Error 0x80073CFD. Why?
• I'm trying to install the MSIX build of Affinity V2 on Windows and it's failing with Error 0x80073D10. Why?
• I get the error "App Installer failed to install package dependencies..." when installing on Windows. How can I resolve this?
• I'm getting the message "App didn't start" when trying run Affinity V2 .MSIX installation file. Why?
• Is it possible to change the Installation Path when installing Affinity V2 (MSIX)?
• I need help installing Affinity V1. What can I do?

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