You may have been asked to provide a crash report when speaking with our support team. This will help them look into your issue further and hopefully allow our developers to figure out what caused the crash. Below are instructions explaining where the Crash Reports are stored on Windows, MacOS and iPadOS:
Windows (2.1 onwards)
Press the Windows Key + R to launch the Run dialog and enter the relevant app path:
- Affinity Store (MSIX) & Windows Store:
- Photo: %USERPROFILE%\.affinity\Photo\2.0\CrashReports\reports
- Designer: %USERPROFILE%\.affinity\Designer\2.0\CrashReports\reports
- Publisher: %USERPROFILE%\.affinity\Publisher\2.0\CrashReports\reports
- Affinity Store (EXE) :
- Photo: %APPDATA%\Affinity\Photo\2.0\CrashReports\reports
- Designer: %APPDATA%\Affinity\Designer\2.0\CrashReports\reports
- Publisher: %APPDATA%\Affinity\Publisher\2.0\CrashReports\reports
Our crash reports will have a filename that's made up of random alphanumeric characters and will have a .dmp extension. Please send us this file.
macOS
Open the Console app from Applications > Utilities. In the left hand panel click Crash Reports - you will see a list of Crash Reports. Find the relevant crash report - it should display the app's name in the Process Name column. Right click and select Reveal in Finder. Please send us the .crash file.
iPadOS
Go to Settings > Privacy > Analytics > Analytics Data
You will see an alphabetical list showing all crash reports on your iPad. Find and open the one that corresponds to the Affinity app that's crashing. Click Share to save to an .ips file and save it to a cloud service.