If you wish to make a complaint, please contact the Affinity Customer Support team. We aim to respond to all queries within 24 hours, however this may take longer during busy sales, holiday periods and weekends.
What is your complaints process?
- We’ll confirm receipt of your complaint via email, and provide you with more info about the process and what you can expect for the next steps
- We’ll also send you regular updates on the progress of your complaint
- A member of our team may contact you if we need more info about your complaint
- We’ll let you know what the outcome of your complaint is as soon as we resolve it