If you wish to make a complaint, please email affinity@serif.com. We aim to respond to all queries within 24 hours, however this may take longer during busy sales, holiday periods and weekends.
What is your complaints process?
- We’ll confirm receipt of your complaint via email, and provide you with more info about the process and what you can expect for the next steps
- We’ll also send you regular updates on the progress of your complaint
- A member of our team may contact you if we need more info about your complaint
- We’ll let you know what the outcome of your complaint is as soon as we resolve it